Refund Policy

Return & Refund Policy

Effective Date: 15/03/2025

At Dr. Rao’s Hospital, we are committed to providing high-quality medical services and ensuring patient satisfaction. Due to the nature of healthcare services, we have specific policies regarding https://www.freeprivacypolicy.com/blog/no-return-no-refund-policy/refunds and cancellations. Please read our policy carefully before making a payment.

1. Consultation Fees

  • Consultation fees paid online or in person are non-refundable.
  • If an appointment is canceled at least 24 hours in advance, it may be rescheduled at no additional cost.
  • In case of technical issues or double payments, a refund may be issued upon verification.

2. Diagnostic Tests & Medical Procedures

  • Payments made for diagnostic tests, imaging, and medical procedures are non-refundable once the service has been rendered.
  • If a test or procedure is canceled before the scheduled time, a partial refund may be issued based on the processing status.
  • In case of cancellations due to medical reasons or unforeseen circumstances, refund requests will be reviewed on a case-by-case basis.

3. Hospital Admissions & Surgical Procedures

  • Advance payments for hospital admissions and surgical procedures are subject to hospital policies.
  • If a surgery or procedure is canceled by the hospital, a full refund or rescheduling option will be provided.
  • If a patient cancels the procedure, a refund may be issued after deducting administrative and pre-procedure costs.

4. Medications & Medical Products

  • No returns or refunds are allowed on medicines, consumables, or medical devices due to health and safety regulations.
  • In case of defective or incorrect products, replacements may be offered upon verification.

5. Online Courses & Health Programs

  • Payments made for online health programs, training sessions, or webinars are non-refundable.
  • If a session is rescheduled or canceled by the hospital, alternative dates will be provided.

6. Refund Processing

  • All approved refunds will be processed within 7-14 business days via the original payment method.
  • Refund status inquiries can be made through our billing department.

7. Contact for Refunds & Cancellations

For any refund or cancellation inquiries, please reach out to us:
📞 Phone: +91 90100 56444 | +91 90100 57444
📧 Email: info@drraoshospitals.com
🌐 Website: https://drraoshospitals.com
📍 Address: 12-19-97, Old Bank Road, Kothapet, Opposite Sravani Hospital, Beside AK Biryani Point, Guntur, Andhra Pradesh, 522001

Dr. Rao’s Hospital reserves the right to update or modify this policy at any time without prior notice. Please check our website for the latest updates.

Thank you for choosing Dr. Rao’s Hospital for your healthcare needs.